Acts Fast respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at the Acts Fast web site.

Part I. Information Collection and Usage
You may at times be asked to supply personal information via the Acts Fast website. Personal information is anything that enables us to identify you in some way, such as your name and an email address.

If you supply such information, we are legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.

Information is kept for different periods of time dependant on what a person has told us and whether the information has identifying details.

We always want to keep what you say to Acts Fast confidential, but if we are very worried about your safety or the safety of others, we will talk to you about the need for other people to know. Acts Fast will only take action if we feel it’s an emergency and we would want to talk to you about this first.

We may be able to give you copies of your records, as long as we can get enough information to identify you.

We also use our database to collect anonymous statistical information to help us improve our services. This can also involve sharing anonymous information with others to promote the Acts Fast as a charity working with parents and carers and raising funds.

Part II. Cookies

We may collect and record information in order for us to understand more about how our site is used and in turn to make sure that the site meets your needs. To do this we may send cookies to your PC. If you do not want cookies to be stored on your PC it is possible to disable this function within your browser without affecting your navigation around the site. 

Part III. Confidentiality

The Acts Fastwebsite may include links to other sites, not owned or managed by the Acts Fast. We cannot be held responsible for the privacy of data collected by websites not managed by Acts Fast.

Part IV. Shared Information

Acts Fast may from time to time need to use the services of an Internet Provider. For financial or technical reasons these may be sited outside of the European Economic Area. Use of data by the Internet Service Provider on behalf of Acts Fast is regulated and safeguarded by both international procedures and legal agreements to comply with the requirements of the Data Protection Act 1998. In particular, we wish to ensure that data is adequately protected in the Provider’s country of business, as obliged by the 8th Data Protection Principle.

Part V. Problem Resolution
If problems arise, you may contact Acts Fast by emailing support@actsfast.co.uk or by telephone on 01202 309930. We are committed to resolving disputes within five working days.

Part VI. Data Storage and Security
Acts Fast protects user information with the following security measures: information stored in the database about the customer is password protected. Access is available only to limited personnel within Acts Fast and will not be shared with any third party unless the customer has given express permission.

This privacy policy may change from time to time particularly as new rules and regulations are introduced. August 2014.